Refund & Cancellation Policy

Our Goal

At Brian's Lawn Service, we strive to provide reliable, high-quality service and a straightforward customer experience. This policy explains how cancellations, subscription billing, and refunds are handled.

Recurring Service Cancellations

Recurring lawn maintenance is billed through a subscription and continues until canceled. You may pause or cancel your recurring service at any time by contacting us before your next scheduled billing date. Canceling your subscription will prevent future charges but will not affect charges for services that have already been performed or billing periods that have already begun.

One-Time Service Cancellations

If you need to cancel or reschedule a one-time service, please notify us as soon as possible. We will make every reasonable effort to accommodate your request. Repeated last-minute cancellations or cancellations after our team has already arrived may be subject to a cancellation fee.

Additional Services

Additional services such as shrub trimming, mulch installation, weed removal, sod installation, seasonal cleanups, or other landscape improvements are always optional. We will only perform and charge for additional services after receiving your approval by text message, email, phone call, or electronic estimate acceptance. You are under no obligation to accept any recommended services.

Refund Policy

Due to the nature of lawn care services, refunds are generally not available once a service has been completed. If you believe your service was not completed as agreed, please contact us within 48 hours. We will promptly review the concern and, when appropriate, return to correct any issues at no additional charge.

Weather Delays

Safety is our priority. Services may be postponed due to rain, severe weather, or unsafe property conditions. Weather-related rescheduling does not constitute a cancellation, and we will make every reasonable effort to complete your service as soon as conditions allow.

Failed or Declined Payments

If a scheduled payment cannot be processed, we may contact you to update your payment information. Future services may be delayed or suspended until the outstanding balance has been paid.

Our Right to Refuse or Discontinue Service

Brian's Lawn Service reserves the right to refuse or discontinue service due to unsafe working conditions, excessive pet waste, abusive or threatening behavior, repeated payment issues, inaccessible properties, or other circumstances that prevent us from safely or professionally performing our work.

Contact Us

If you have any questions about this Refund & Cancellation Policy or need assistance with your service, please contact Brian's Lawn Service using the contact information provided on our website.